Privacy Policy

1. Introduction

Automio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website automioapp.com or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, company name, and job title when you fill out a form or request a demo.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically when you visit our site.
• Communications: Messages, inquiries, and other content you send us directly.
• SMS/Text Messaging Data: Phone numbers and consent records for text message communications, including opt-in and opt-out preferences.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Send you information about our services, updates, and promotional materials (where you have consented).
• Send transactional and service-related text messages where you have opted in.
• Improve and personalize your experience on our website.
• Comply with legal obligations and enforce our terms.
• Analyze usage trends to improve our products and services.

4. SMS / Text Messaging

By providing your phone number and opting in to receive text messages from Automio, you consent to receive SMS communications related to our services, appointment reminders, and account notifications. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. For help, reply HELP.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., hosting, analytics, email delivery), subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, or valid legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.
• Protection of Rights: To protect the rights, property, or safety of Automio, our customers, or others.

We do not share personal information with third parties for their own marketing or promotional purposes without your explicit consent.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in emails or replying STOP to SMS messages.
• Portability: Request a portable copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at [email protected].

9. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: